1. What does your warranty cover?
TRANSMISSIONS: All rebuilt transmissions have a non-transferable 6 month, unlimited mileage warranty when not used for racing and on stock engines. The warranty period begins when your transmission is delivered to you, not when you order it or when you install it and first drive the car.
CYLINDER HEADS: Our cylinder heads have a non-transferable 1 year, unlimited mileage warranty against cracking that creates a leak into the cooling system or combustion chamber. Residual cracks are not covered under warranty unless they have created a leak that causes air or coolant to enter the combustion chamber or cooling system. Cylinder head warranties are also contingent upon the presence of a undamaged or removed overheat sensor tab. The warranty period begins when your cylinder head is delivered to you, not when you order it or when you install it and first drive the car.
SHIFT RODS: All shift rods have a non-transferable lifetime, unlimited mileage warranty. If the shift rod product fails for any reason other than neglect or accident, they will be replaced at no charge. Customer must return broken or failed parts to us in order to obtain warranty replacement part(s).
MOST OTHER ITEMS: Unless otherwise noted on the product description page, our other products have a non-transferable 90 day warranty that warrants the product to fit properly and be free from manufacturing defects. If one of our products should fail to fit properly on an unmodified vehicle or if it should fail within the 90 day warranty period on an unmodified vehicle the product will be replaced in a timely manner whenever possible. We warranty all parts for a period of 90 days from date received by purchaser or installer and only for cars that have not been modified for racing purposes. If a replacement part cannot be obtained a full refund will be issued to the original purchaser. Any refunds or exchanges must be accompanied by the original sales invoice. Warranties are limited to the original parts purchaser and are non-transferable. Return shipping on a failed component that is considered a warranty exchange is the responsibility of the purchaser, turbododgeparts.com will pay the cost of shipping back to the customer of a warranty corrected/repaired/exchange part. The warranty period begins when your product is delivered to you, not when you order it or when you install it and first drive the car.
ALL PRODUCTS: Except where noted within a specific product description, all products have a warranty as described above. The warranty follows the original customer and is typically non-transferable. It is at the sole discretion of Turbo Dodge Parts to honor a warranty claim on any product that is no longer in the possession of the original customer. When ownership of a purchased product has changed, any request for a warranty replacement or repair must be accompanied by a written description of the suspect problem and clear evidence of the part having failed due to normal operation of the vehicle. If a warranty RMA is issued, the cost for returning defective parts (if that is required), for warranty repair or exchange will be the sole responsibility of the purchaser. There is no warranty for parts installed on modified cars used for racing, cars running in excess of factory boost levels, or parts broken or damaged due to abuse, failure to properly maintain them or failure of other components that resulted in damage to purchased products.
2. General Warranty Statement
- The warranty is limited only to the original purchaser and is non-transferable.
- Under NO circumstances will our liability exceed the amount of the original sale.
- Each warranty does not cover any labor costs or incidental, indirect, special or consequential damages such as, but not limited to, physical injuries or property damage, loss of time, loss of use of the vehicle, inconvenience, air freight charges, rental vehicle charges, towing charges or accommodations resulting from a defect in or failure of the part.
- All warranty claims must be accompanied by the original sales invoice. In addition, all returned items must have the RMA (Return Merchandise Authorization) number written outside the shipping box prior to return. Returned items without an original sales invoice or without the RMA numbers will NOT be accepted. Please refer to our Return Policy for more details.
- The warranty does not cover lost or stolen packages. Because the customer is the shipper, he/she is the only one who can file any lost claim with the shipping company. Therefore, the claim must be coordinated and processed through the shipping company by the customer.
Each warranty represents the exclusive remedy for any product defect or failure and our total liability for any part we warrant. We make no other warranties, express or implied, including any warranties of merchantability, condition of any kind or fitness for a particular purpose. Some states do not allow disclaimers of implied warranties. Therefore all implied warranties that may apply to your part are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special, or consequential damages, so the above information may not apply to you. Each warranty gives you specific rights, and you may have other rights which vary from state to state. We do not authorize any person to vary the terms, conditions, or exclusions of any warranty. If any provision of a warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in the Warranty Coverage Policy are the customer’s sole and exclusive remedies.
3. What if I order the wrong part?
If you order the wrong part, please let us know as soon as possible and BEFORE we ship your part. We will stop shipment when possible or exchange the un-shipped item(s) for the correct item within 30 days. If the item has already been shipped, the item becomes non-returnable subject to the fit and manufacturing defect free warranty as outlined above OR if a mutually agreeable exchange/return can be agreed upon, the item may be exchanged or returned however a restocking fee of up to 25% may be assessed. These products are very often custom manufactured goods made to order. At our sole discretion, we may opt to allow returns with a minimum 25% re-stock fee and the customer pays the cost of return shipping.
4. What if you ship the wrong part?
Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick up the part or pay the return freight, and either provide a full refund if the correct part is not available or ship you the correct part as quickly as possible at our expense. Please let us know immediately if you receive the wrong part.
5. Labor Warranty
We do not guarantee any labor cost incurred for the installation, removal or re-installation of any part.
6. Warranty Liability
Turbo Dodge Parts is not liable for the cost of additional repairs (parts or labor)that may be required as a result of a failed product purchased from us. Liability extends only to the cost of the part and any shipping charges that may have been paid by the customer.