READ ME: The online store is open and taking orders HOWEVER, the physical shop is closed from September 1 until October 19. We are on vacation, out of the country and not able to check voicemail nor are we monitoring email on a regular basis.  We are on vacation.  You are welcome to place an order but nothing will be shipped during this period.

Shipping, Returns,Core Policy

global-shipping-small.pngPLEASE READ AND REVIEW THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE  USING THIS WEB SITE AND MAKING A PURCHASE.

By using this web site, and placing an order, you agree to these terms and  conditions. 

TurboDodgeParts.com thanks you for visiting its Web site and considering our custom made to order specialty products for your Shelby Dodge car. 

SHIPPING POLICY 

DOMESTIC SHIPPING
We typically ship our products via USPS Priority Mail, UPS ground or FedEx Ground. Since all items are sold with either shipping included or at a fixed shipping amount we reserve the right to select the carrier that is most appropriate, cost effective or convenient. All shipments are insured at full purchase value and fully insured. 

INTERNATIONAL SHIPPING (Yes, we do!)
In the case of international shipments, the actual contents of the package will be accurately described and valued. We will not for any reason ship items internationally when the contents are not accurately described or with a declared value less than what was actually paid. Any and all taxes, duties or carrier agent delivery fees are the sole responsibility of the purchaser. If you have any special requests regarding the carrier that will be used, then please contact us prior to placing your order or immediately after your order is placed and before shipment is completed and we will attempt to accommodate your specialized shipping request.

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International shipping charges are additional to the cost of shipping provided by our shopping system. To obtain a shipping quote for international shipping it is best to email ahead or to telephone to discuss your order and to obtain a total cost for your items with shipping to your non-US destination. 

WRONG PRODUCT SHIPPED
Ooops, we made a mistake and shipped you a part you did not order.  In the event of a mis-shipped item, please just contact us within 7 days to let us know and we will provide you a pre-paid UPS or USPS shipping label to return the item in it's origional package if it is possible. The correct item will be sent to you as soon as we have verification from the carrier that the item has been received and is in route to us.  Your replacement item will be shipped immediately if possible. In the even of your direct from inventory, custom manufactured or unique 1 only available item that may have been shipped to a different customer by mistake, we will contact that other customer and provide them a pre-paid shipping lable to ship the correct product to you.  If the other customer is unable to do so, we will ship you another identical product(s) and obtain the original package at our expense. If a replacement item is no longer available you will be issued a full refund and our sincere appology for our mistake.

PACKAGE LOST OR DAMMAGED
In the event of a package loss or damage to the contents, once a package has left our location and is in the hands of the carrier, any loss or damage by the carrier will become an insurance claim and the responsibility of the purchaser. We are not responsible for the replacement of goods that are lost or damaged by the carrier. This is what insurance is for and why we insure every package that is sent.

returns-and-exchanges-small.pngRETURNS AND EXCHANGE POLICY

We hope that you will understand that for most orders from our catalog we exclusively manufacture custom, made to order, specialty parts for individual Shelby Dodge enthusiast and their unique cars. Our return policy is as follows: 

NOTE: Any return requires both an approval by an authorized Turbo Dodge Parts agent or employee AND an RMA number.  Product returned without an RMA or a pre-approval are not likely to be honored and may be refused/returned unprocessed. If there is a problem with your order, then please contact us first for a resolution and a corrective action plan.

CUSTOMER IS RESPONSIBLE TO VERIFY THEIR APPLICATION
It is the customers responsibility to verify the parts application and that it will fit the car in question.  Changes in manufacturing, parts swapped among different years, modified parts made to fit, etc are common on these cars.  Verify part numbers and or pictures of products offered against your application to verify they are right for you.  Failure to do so and if you discover you bought the wrong part, you now have a spare! Or at our option, they may be returned on a case by case basis but will incur a 25% restock fee or may be returned for a full store credit at the buyers option.  All refunds, either partial or in full will be returned to the buyers original form of payment.  Customer is responsible for the cost of returning the incorrect part and the part must be returned via USPS, UPS or fedEX and with the ability to track the package.  We suggest that you also insure the package at full value against damage or loss.  No refund will be issued until the item has been returned and inspected and found to be the part to be the one you were shipped and in as-shipped condition.

MANUFACTURING DEFECTS AND GUARANTEED FIT
If there is a problem with the product fit or there is a fabrication defect that prevents proper operation of one of our custom manufactured products, at our option, we reserve the right to correct the problem in a timely manner or issue the buyer a full refund of the purchase price including the cost of any shipping paid in the initial order. The customer must return the product in it’s original and unmodified condition to us prior to the refund being issued, however refunds will be issued promptly upon the items safe return and inspection. 

NO RETURNS ON ELECTRICAL COMPONENTS
Absolutely no returns will be accepted for any electrical component such as but not limited to sensors, harnesses, starters, instrument clusters or gauges, computers, engine power or control modules, alternators, switches, sockets, electrical connectors, bulbs, wiper motors or any electrical power products UNLESS they are found to be defective within 7 days of delivery.  In the case of a suspect defective component, you must provide a detailed description of how you determined your item to be defective including a full description of your testing method and results.  If your return is approved, and when available, you will be shipped a replacement item upon the item being shipped back to us using a pre-paid postage label that we will provide.  If an identical item is no longer available, you will be issued a full refund upon the defective part being returned and inspected for any signs of tampering or damage that was not origionally present.

REFUNDS AND ORDER CANCELLATIONS

Order cancellation requests will typically be accepted and processed without a 25% order cancellation fee within 24 hours of the order being placed as long as the product has not already been shipped.  We often ship products same day and in that case, your order can not be cancelled.  It can however be returned and is subject to our standard returns policy which includes a 25% restock fee, a deduction to include the cost of shipping the product to you as well as a 2.9% credit card fee.  If you want to return an order on a canceled order that has already been shipped to you, the cost of shipping the part back is the responsibility of the buyer.

Many of our products are made to order for each individual customer and it is the customer's responsibility to determine the suitability of our products for their specific application or vehicle. Our products are guaranteed to fit the cars and applications as described however, we make no warranty beyond those stated in the product description or as pictured in product images provided. Please be sure of the suitability of the product before you place your order, check your application against the product description first. Refunds that are granted to customers that failed to confirm suitability of the product for their application or that decline a repair or replace option due to latent defect as outlined above, will be assessed a 25% restock and manufacturing fee and any and all credit card fees(3.9%).  

We are happy to process your refund or order cancelation request made due to a change in plans, parts no longer needed, wrecking or selling the car, “I found a better deal” or “I am in a hurry”, didn't verify my application, didn't read the full product description, my pet needs emergency surgery, etc…however your refund will be assessed a 25% order termination fee PLUS a 3.9% credit card processing fee, absolutely no exceptions.

When a refund is issued due to a defect in manufacture that can not be corrected in a timely manner then the customer will be given the option of having a full and promptly issued refund directly to the exact same payment system that they used when the items were purchased, or at their option they can be issued a store credit that can be used within 1 year from the date of store credit issuance. 

In most cases we must provide difficult to manufacture, and assemble custom components and are often required to duplicate or locate rare and original Shelby Dodge factory parts to manufacture and fill customer orders. This represents a substantial investment in specialty materials, fabrication time and shipping charges for our company and it is therefore reflected in our pricing. 

EXCHANGES AND STORE CREDITS
In the event that it is mutually decided that the customer can return an item due to a manufacturing defect that can not easily or in a timely manner be corrected, if the product description clearly misrepresented the products compatibility or intended application, both parties can agree to a equal value product exchange. If the to be exchanged product value is greater than the exchanged for product, a store credit good for a period of 1 year will be issued the purchaser.

CORE POLICY

For all items that require a core to be provided for rebuild or to manufacture custom products, the core will be returned to the address provided below to either be rebuilt and returned to the customer (such as a turbocharger or cylinder head) or to be used to manufacture custom bespoke products (such as the A525/A555 conversion bracket and custom wiring harnesses). 

If no core can be provided or the buyer prefers to keep thir original part, an appropriate core charge will be added to the product at the point of sale.  No product that requires a core or that the core charge has not been paid will be shipped in advance on an 'honor system' to provide the core post delivery.

In all cases, cores are expected to be delivered to the provided address within 30 days of the date of purchase or delivery of the finished product whichever is called for in the product description.  Failure to return a core may result in the order being canceled and subject to our order cancelation policy or the customer will be e-invoiced for the complete core charge and the account will be placed on order hold indefinantly untill the core is either returned or the invoce is paid in full.

CORE RETURN ADDRESS

Turbo Dodge Parts
ATTN: Steven Seale
6483 Meadow Rue Drive
Peachtree Corners, GA 30092